Meet Our Advisors

Kayla Shawley Digital Marketing — Kayla Shawley

Kayla Shawley, Digital Marketing Manager

Kayla became a travel advisor in 2017, after helping numerous friends and family members plan their Disney vacations. She participated in three Disney College Programs throughout her early 20s and has had the privilege of being a Cast Member at both the Disneyland and Walt Disney World Resorts. Those experiences combined with her regular trips to Disney Parks (including an Adventures by Disney trip in 2019) have made her an expert when it comes to planning a Disney vacation. Since becoming a travel advisor, she has made traveling a priority in her life. While Disney is her passion, she loves to help families discover new destinations that they may not have otherwise considered.

Allison McAllister, Travel Advisor

Allison is a wife, Mom of 3, Disney enthusiast, and vacation planner. She grew up going to Disney World almost every year and has continued that tradition with her own kids. With over 25 trips to Walt Disney World, a Disney Cruise, a stay at Disney’s Vero Beach resort, and her personal favorite, Disney’s Aulani Resort and Spa in Hawaii, it’s safe to say she knows all of the ins and outs of planning your dream Disney vacation! Even after all these experiences, she still tears up every time I walk down Main Street USA. She’d love to bring that feeling to as many families as possible and spread the magic of Disney to all!

In addition to Disney vacations, Allison specializes in honeymoon planning. She recalls how overwhelmed she was with planning her wedding that her honeymoon was an added stress rather than an exciting adventure. She loves working with couples to plan the honeymoon of their dreams and allowing them to be completely involved in the planning, or totally hands off. Either way, her goal is to remove stress from their wedding planning and give them an amazing start to their new life together!

Karen Salladino, Travel Advisor

Karen is new to the travel industry, but not new to travel! Traveling with family and friends has always been something she loves to do-especially if it involves Walt Disney World in Orlando or a Carnival cruise in the Caribbean! A life-long fan of all things Disney, taking her husband and her two children to the Walt Disney World Resort for the first time in 2007 was an amazing start to a tradition the whole family loves! After many, many trips back to Disney World, Karen’s family decided to become Annual Passholders and Disney Vacation Club Members so that they could enjoy even more magical family vacations! Karen’s husband introduced her to cruising more than 20 years ago and they took their oldest son on his first cruise when he was just six months old! Cruising is the family’s other trip of choice and they often combine a stop in Disney World with a trip on a ship! Relaxing on a cruise after fun-filled days in the Disney Parks makes for a great travel experience! Karen is excited to embark on this new adventure as a travel advisor helping families make the most of their time together! Planning travel for a family can be daunting, but using her experiences as a guide, Karen will make sure that your family has a trip that creates magical memories to last a lifetime!

Jenn Mangold, Travel Advisor

Jenn is a wife, boy mom, teacher and Disney fan! She has been planning trips for friends and family for years and was very excited to join Keys to the Castle! Her first trip to Disney was when she was 5 years old and she was hooked! She went to Disney every year (sometimes twice) with her 5 brothers and sister. They are just as obsessed with Disney as she is! She and her husband were married in 2009 and have 3 boys who keep them on their toes! The boys have a lot of energy and hit the ground running each morning. She is also a Special Education Teacher who loves spending time with her students. They make her smile every day and there’s nothing like the twinkle in their eye when they finally understand something they have been working on. She has a sign in her classroom from Walt Disney – “All our dreams can come true, if we have the courage to pursue them.”

Ryan Viveiros, Travel Advisor

Ryan Viveiros lives in Duxbury, Massachusetts with his wife Courtney, daughters Grace and Hannah, dog Aladdin and cat Amelia. Ryan works full time as a CDL truck driver and constantly tries to associate things he sees on the road to Disney.
Ryan had been to Disney a few times as a child but was not really a Disney fanatic until he met Courtney. Since they met in 2004 Ryan has been to Disney more than 15 times and also visited Disney’s Hawaii Resort, Aulani in 2018.
Ryan’s favorite park is EPCOT and his favorite ride is Splash Mountain. His favorite resorts are Beach Club, Wilderness Lodge and Polynesian. His favorite thing to do in Disney is to take in all of the details most guests don’t notice.
Ryan was excited when he was asked to join Keys to the Castle as Disney planning is one of his favorite things to do. He loves helping people plan and build vacations that are tailored to their families needs and interests.

Courtney Viveiros, Travel Advisor

Courtney Viveiros lives in Duxbury, Massachusetts with her two daughters, Grace and Hannah, her husband, Ryan, their cat, Amelia, and their dog, Aladdin. When she is not following all of the latest Disney blogs, her day job is a fourth grade teacher (in a Disney-themed classroom, of course!) in Kingston, Massachusetts. In addition to traveling to Walt Disney World, Courtney loves traveling to new and different places such as, Disney’s Aulani Resort in Hawaii, Maui, Hawaii, Ireland, England, Scotland, Puerto Rico, and all around New England.

Courtney has been an avid Disney lover all of her life and has been there countless times as a child and as an adult. Thankfully she was able to share her love of all things Disney with Ryan and they had a Mickey and Minnie themed wedding in 2008. Their children, Grace and Hannah, have also inherited this love and as a family they “live Disney” everyday and spot “hidden Mickeys” wherever they go.

Courtney’s favorite Walt Disney World park is the Magic Kingdom, her favorite ride is Splash Mountain, her favorite resort is Polynesian, her favorite Disney treat is Dole Whip, and her favorite thing to do in Disney is to sit on Main Street USA with an iced coffee to people watch and to take in all of the extraordinary details of Main Street.

Courtney has always been the “go-to” Disney expert for her friends and family members who were planning trips to Disney. She has always enjoyed answering all of their questions, big and small, and helping them to have magical experiences in her favorite place on Earth. Courtney was very excited when she was asked to be a part of Keys to the Castle Travel because now she can help even more people enjoy even more places and make lasting memories with their families.

Tracey Tevis, Travel Advisor

Tracey is a new advisor with the team but is not new to Disney! Tracey is a former cast member of the Walt Disney Company, having worked at Walt Disney World’s Magic Kingdom at both Pirates of the Caribbean and Splash Mountain. Tracey was also a cast member at The Disney Store in Lexington, Kentucky. Tracey’s love for Disney was inspired by her parents when she and her sibling were young, visiting the parks at least once a year! Outside of Disney, Tracey was an elementary teacher for six years and has recently relocated from Kentucky to Waco, Texas to work at Baylor University. Tracey loves engaging with students of all ages (including college-age) and fostering relationships for learning and growth. In her free time, Tracey enjoys traveling, reading and going home to Kentucky to visit with family and friends!

Denise Citarelli, Travel Advisor

Denise has been a Disney traveler for over 40 years and takes Making Magic to a whole new level! She travels to Orlando and beyond at least five times a year. She especially loves to help her clients experience all of the hidden gems within the Disney parks, how to find relaxation amid the whirlwind, and how to make a Disney trip feel like it is a “Once in a Lifetime” even if it is your 50th trip. She has been to Disney’s Aulani Resort and Spa in Hawaii twice and sailed with Disney Cruise Line on a huge family reunion, where she planned every detail, including individual itineraries for 15 people.

Denise loves everything about Orlando and vacations at Universal Studios frequently. As a Ravenclaw House member, Denise can ensure your trip to The Wizarding World of Harry Potter feels like you just received your Hogwarts acceptance letter. She loves a good thrill ride, excellent eating, and has attended nearly every special event in both theme parks.

Denise is especially attentive to individual needs. Do your kiddos need a midday break but you don’t want to leave the park? She has the tips and tricks. Are you a couple on a get-away? Denise will set your trip itinerary for the perfect blend of adventure and romance. Does a family member have specific allergies or medical needs? She can help with that. As a Disney Vacation Club owner and Annual Passholder for 8 years, and now a Travel Advisor, Denise is ready to do all the hard work for any of your travel interests so that all you have to do is enjoy the magic!

Chris Oakes, CEO & Co-Founder

Todd Odgers, CEO & Co-Founder

Laura Oakes, Human Resources Manager

Amy Odgers, Office Manager